Privacy Policy

Welcome to Lighthouse Concierge Care. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit our website, create an account, or engage our services.
By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal identification information when you:

Visit our website
Register or create a member account
Place an order or submit payment
Complete a contact or intake form
Upload documents
Engage in services or other activities available on our site

This may include:

Name
Email address
Phone number
Mailing address
Username and password
Billing information
Health-related information submitted through intake forms or member profiles

We may also collect non-personal information such as:

IP address
Browser type
Device information
Pages visited
Date and time of access
Cookies and usage data

How We Use Your Information

Lighthouse Concierge Care may use collected information to:

Personalize your experience
Improve our website
Provide healthcare advocacy and care coordination services
Manage member accounts
Process transactions
Communicate with you
Send periodic emails related to services or updates
Comply with legal obligations

We do not sell personal information.

Payment Information

Payments for services or products are processed securely through Stripe or Wix Payments, our third-party payment processors.

When you submit payment information:

Payment details are transmitted directly to Stripe or Wix Payments using encrypted security protocols (SSL/TLS).
We do not store full credit card numbers or complete payment credentials on our servers.
Stripe and Wix Payments process financial information in accordance with their own privacy and security standards.

We may retain limited transaction details such as:

Billing name
Billing address
Transaction ID
Payment status
Partial card identifiers (last four digits only)

This information is used solely for accounting, billing management, and tax compliance purposes.

If you enroll in ongoing or retainer-based services, you authorize recurring charges in accordance with your service agreement.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information stored on our site.

Member accounts are password-protected. Users are responsible for maintaining the confidentiality of their login credentials.
While we implement reasonable safeguards, no online transmission or storage system can be guaranteed to be 100% secure.

Cookies

Our website uses cookies to enhance user experience. Your browser may place cookies on your device for record-keeping and tracking purposes.

You may choose to set your browser to refuse cookies or to alert you when cookies are being sent. Some site features may not function properly if cookies are disabled.

Third-Party Websites

Our site may contain links to third-party websites. We do not control the content or privacy practices of those sites and are not responsible for their policies.

Changes to This Privacy Policy

Lighthouse Concierge Care may update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page.

We encourage users to periodically review this page to stay informed about how we protect collected information.

Your Acceptance of These Terms

By using this site, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use the site. Continued use following updates constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or your interactions with this site, please contact:
Lighthouse Concierge Care
sonia@lighthouseconciergecare.com
(516) 613-3214