Terms and Conditions

Last Updated: December 6, 2025

Welcome to Lighthouse Concierge Care (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of https://lighthouseconciergecare.com/ (“Site”) and any content, features, or services offered through it. By using this Site, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Who We Are

Lighthouse Concierge Care provides healthcare advocacy, care navigation, and case management support services. We are based in New York State and serve clients throughout the United States.

We help clients:

Understand medical information,
Organize next steps,
Prepare for appointments,
Communicate confidently with their care team, and
Navigate the healthcare system with clarity and support.

We work alongside clients so they never feel lost or alone in their care.

2. Not Medical Advice

All services and information provided by Lighthouse Concierge Care—including content on this Site—are for informational, organizational, and advocacy purposes only.

We are not medical professionals and do not:

Provide medical or health advice
Diagnose, treat, or cure any conditions
Interpret medical tests or results
Recommend or prescribe medications
Substitute for physicians, specialists, nurses, or licensed clinicians
Make medical decisions on your behalf

A healthcare advocate is a guide through the medical system, not a clinical provider.

Always consult your physician or another qualified healthcare professional for medical advice or treatment. Never disregard or delay seeking professional care based on information from this Site.

3. No Client Relationship Created by Using This Site

Using this Site does not create a client relationship with Lighthouse Concierge Care.

A client relationship is established only after:

A consultation,
A signed service agreement, and
Completion of the agreed payment terms.

Until these steps are completed, no client–advocate relationship exists.

4. Eligibility

You must be at least 18 years old to use this Site or engage our services.

By using the Site, you confirm:

You are able to enter binding agreements, and
You will use the Site in a lawful and appropriate manner.

5. Use of the Site

You agree not to:

Use the Site for unlawful purposes
Interfere with or disrupt Site operations
Attempt unauthorized access to Site data or servers
Copy, reproduce, or redistribute Site content without permission

We may restrict or terminate access in cases of misuse.

6. Third-Party Platforms & Integrations

This Site is built on Wix Studio and may use third-party integrations such as:

Google Analytics
Scheduling tools
Email or form services
E-commerce or invoicing systems

We are not responsible for third-party service performance, outages, errors, or data handling.
Use of these tools is governed by the third party’s own terms and policies.

7. Google Analytics

We use Google Analytics to understand how visitors interact with the Site and to improve user experience.

Google Analytics may collect:

IP addresses
Browser and device information
Site usage data
Pages visited
General geographic region

By using the Site, you consent to Google’s data processing in accordance with their Privacy Policy and Terms of Service.

8. Intellectual Property

All content on this Site—including text, graphics, logo, branding, images, layout, and design elements—is owned by Lighthouse Concierge Care unless otherwise indicated.

You may not:

Copy or reproduce any content
Modify or distribute materials
Use our branding or logo without written consent

Personal, non-commercial viewing is permitted.

9. Payments, Deposits & Refunds

When engaging Lighthouse Concierge Care as a client:

Payment terms are defined in your individual service agreement.
Deposits (if applicable) are generally non-refundable unless otherwise stated.
Services may not begin until payment is received.

In any conflict, the signed service agreement overrides these Terms.

10. Cancellations & Rescheduling

All policies regarding cancellations, rescheduling, no-shows, or missed sessions are outlined in the client service agreement.

11. Limitation of Liability

To the fullest extent permitted by law, Lighthouse Concierge Care is not liable for:

Errors or omissions on the Site
Decisions made based on Site content
Third-party service interruptions
Indirect or consequential damages
Any loss or harm resulting from use of the Site

Your sole remedy is to discontinue using the Site.

12. Indemnification

You agree to indemnify and hold harmless Lighthouse Concierge Care and its representatives from all claims, liabilities, damages, or expenses arising from:

Your use of the Site,
Your violation of these Terms, or
Your infringement of any rights of a third party.

13. Links to External Websites

The Site may include links to third-party websites.

Lighthouse Concierge Care is not responsible for:

Their content
Their accuracy
Their privacy practices
Their security
Any products or services they provide

Use external links at your own discretion.

14. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Please review that policy alongside these Terms.

15. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

16. Updates to These Terms

We may update or modify these Terms at any time.

Changes become effective when posted on this page with a revised “Last Updated” date.
Your continued use of the Site constitutes acceptance of any updates.

17. Contact Information

Lighthouse Concierge Care
Website: https://lighthouseconciergecare.com/
Email: sonia@lighthouseconciergecare.com
Phone: (516) 613-3214
Location: New York, USA