Follow-Up Appointment

Cancellation Policy

Last Updated: February 12, 2026 Lighthouse Concierge Care values your time and is committed to providing high-quality, dedicated support. To ensure fairness and availability for all clients, the following booking policies apply. Scheduling Appointments Appointments must be scheduled in advance through our approved booking system or directly with Lighthouse Concierge Care. Appointments are confirmed once payment (if applicable) is received. Cancellations & Rescheduling We require at least 48 hours (2 full days) notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours’ notice may be charged up to 100% of the scheduled session fee. Rescheduling requests made with less than 48 hours’ notice may be treated as a cancellation. Notice must be provided via email or the approved scheduling system. No-Shows Failure to attend a scheduled appointment without notice will be considered a no-show. No-shows may result in: Full session charge Forfeiture of the session Possible suspension of future booking privileges Late Arrivals If you arrive late: The session will still end at the originally scheduled time. The full session fee remains applicable. Ongoing / Retainer Clients For clients enrolled in retainer or ongoing services: Missed appointments may be deducted from your included session allotment. Repeated late cancellations or no-shows may result in termination of services at our discretion. Emergencies In the event of a true medical emergency, call 911 or your local emergency provider.